Hire substitution coaches in Europe

Even brand new and well maintained coaches are not immune to technical deficiencies and breakdowns. When such a situation arises, the most important thing to do is to avoid unnecessary inconveniences for the passengers of the broken coach. The affected bus company or tour operator does often encounter difficulties finding a quick substitution for the breakdown coach, which is mostly due to a lack of local partners or to communication and trust issues between the customer and the potential surrogate bus provider.

Our emergency coach rental service

To help our customers avoid difficulties while searching for a substitution bus, the coach rental company Europe Buses has established a pan-european emergency bus hire network, with thousands of available local and international charter buses anywhere in Europe. In case of an SOS call, we immediately execute our emergency protocols and contact our local and international partner coach companies via mail, WhatsApp, Facebook, SMS and phone; according to their respective favorite communication means. We usually only need minutes to check the availability of a closeby local coach as well as the availability of a free LDC coach in the surroundings. Plus, since we work with our partner companies regularly, we benefit of a mutual trust relationship with them and have no difficulty to get a bus started once it is confirmed by the customer.

Thanks to our efficient ways of networking, and thanks to highly developed emergency routines, we can help you solve a bus breakdown or a driver time problem within a very short time. This way, you don't lose reputation on the passenger side if you encounter an emergency situation with your coach - in reality you even gain more customer trust because you can demonstrate your own effectiveness in resolving the situation and making the journey continue. Mostly, we can have a surrogate bus with driver on the location of the incident within 90 minutes after your first SOS coach rental request.

Where can I rent an emergency substitution coach?

The charter bus network of tour operator City Tours Europe has continuously evolved ever since 2002. More and more coach rental companies from throughout Europe have joined in, and with combined forces of thousands of bus hire partners all over Europe we can now cover the entire continent. Wherever your coach has broken down, we can always propose you the best and quickest possible solution by sending either an available local coach or a free long distance coach to the location of the incident. This surrogate bus will then pick up your passengers and luggage and make the bus tour go on as long as your original coach cannot be used.

We are currently offering emergency substitution coach rental for SOS situations in the following European countries: Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine and United Kingdom.

How can you rent an SOS coach?

If you need an emergency substitution bus for a broken coach anywhere in Europe, please use our emergency contacts: WhatsApp: +43 676 4900 725 | Wechat: citytours_katarina. Simultaneously, if you can also write an email to . Please include the following details in your bus hire request in order to enable us to work more efficiently on the solution for your bus breakdown emergency:

• Location of the breakdown: we need an exact address or GPS coordinates. Just telling us the name of the city is not enough.
• Itinerary information: we need exact information about the itinerary which the broken coach should have originally done as well as about which service the substitution bus does still need to do. Particularly, we need information about the destination and about eventual stops on the way.
• Required coach size: if you need a particular coach size, we need to know this. Otherwise, just let us know the number of passengers and the amount of luggage that they carry.

Based upon this information, we are going to find available surrogate buses in the surroundings, and then we are going to make you an offer with information about pricing and possible pickup time. You can choose to accept this offer or to let us continue looking for a different one.

Sometimes, we can offer as many as 10-20 available buses - and sometimes there is only one or two. This is impossible to predict, since it does not depend on us but on our partner coach rental companies, their pricing and their reaction times.

Questions about bus rental in Europe?

Whatever you need to know about emergency SOS coach rental in Europe before you hire your surrogate coach - just ask us at .